Privacy Policy

Netzero Solar (“we”, “us”, “our”) is committed to protecting the privacy of our customers, prospective customers, website visitors, staff, and other individuals whose personal information we handle.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in the course of providing our solar, battery storage, and related services.

This Policy has been developed to comply with British Columbia’s Personal Information Protection Act (PIPA) and, where applicable to cross-border activities, the federal Personal Information Protection and Electronic Documents Act (PIPEDA).

Important: This Privacy Policy is intended as general information about our practices and does not create contractual rights. Nothing in this Policy limits our rights or obligations under applicable privacy laws.

1. Scope

This Policy applies to personal information that Netzero Solar collects, uses, or discloses in the course of our commercial activities, including:

When you visit our website or social media pages
When you contact us by phone, email, web form, or in person
When you request a quote, proposal, or site assessment
When you become a client and we design or install a system for you
When you receive communications or marketing from us
When you apply for employment with us

This Policy does not apply to information about corporate entities (e.g., companies, partnerships) to the extent it is not linked to an identifiable individual.

2. Definitions

For the purposes of this Policy:

“Personal information” means information about an identifiable individual, such as name, contact details, billing information, usage details, and any other information that can be linked to a person.
“Business contact information” (e.g., name, position, business phone number, business email) is generally not considered personal information under PIPA when used solely for business communication purposes.
“Processing” means any collection, use, disclosure, storage, or destruction of personal information.

3. Accountability & Privacy Officer

Netzero Solar is responsible for personal information under its control. We have designated a person to act as our Privacy Officer, who is accountable for our compliance with applicable privacy laws and this Policy.

If you have any questions, requests, or concerns about privacy at Netzero Solar, you may contact:

Privacy Officer
Netzero Solar
Email: [[email protected]]
Mailing Address: [1040 Jasmine Ave – Victoria BC – V8Z 2P4 ]

4. What Personal Information We Collect

The personal information we collect depends on how you interact with us and may include:

4.1 Prospective Customers & Customers

Name and contact details (address, email, phone)
Property address and site information (e.g., photos, roof details, service type, utility information)
Energy usage information (e.g., BC Hydro account details, past consumption data where you provide it
System preference and project details (solar, battery storage, EV charging, etc.)
Billing and payment information (invoices, payment records; note: we typically do not store full credit card numbers—if processed, it is via secure third-party processors)
Communication history (emails, call notes, proposals, contracts, and project documents)

4.2 Website Visitors & Online Interactions

Technical information such as IP address, browser type, device type, pages visited, and time spent on our site (via analytics tools and server logs)
Information submitted through forms (e.g., name, email, phone number, message)
Cookie and tracking data where used (see Section 8 – Cookies & Online Tracking)

4.3 Job Applicants & Contractors

Contact information and resume/CV details
Employment history, qualifications, and references
Other information you choose to provide in your application

We will always seek to limit collection to what is reasonable and necessary for the purposes described in this Policy.

5. How We Collect Personal Information

We collect personal information in various ways, including:

Directly from you when you contact us, request a quote, sign a contract, or otherwise interact with our team
Through our website when you submit forms or interact with our content
From third-party partners where you have provided consent (e.g., referral programs, financing partners who refer you to us)
From publicly available sources where appropriate for business development or verification (e.g., land title, corporate registry, or directory listings)

We collect personal information by fair and lawful means and only for purposes that a reasonable person would consider appropriate in the circumstances.

6. Purposes for Collecting and Using Personal Information

Netzero Solar collects and uses personal information for the following purposes:

To respond to inquiries and provide quotes or proposals
To design, engineer, and install solar and energy storage systems tailored to your property and needs
To manage customer relationships, including project scheduling, communication, invoicing, and support
To assist with utility interconnection, net metering, and rebate/incentive applications, where you authorize us to do so
To operate, maintain, and improve our website and services, including analytics and troubleshooting
To send service-related communications, such as project updates, safety notices, or policy changes
To send optional marketing communications, newsletters, or updates, where permitted by law and your preferences
To meet legal, regulatory, and audit requirements, including record-keeping obligations
To evaluate job applicants and manage employment or contractor relationships

If we intend to use personal information for a purpose not identified at the time of collection, we will update this Policy or notify you and obtain consent where required by law.

7. Consent

In most cases, we collect, use, or disclose personal information with your consent, which may be:

Express (e.g., signatures, checked boxes, verbal confirmation)
Implied (e.g., where you provide information to us for a clear and reasonable purpose, such as requesting a quote or entering a contract)

You may withdraw your consent to certain uses or disclosures (for example, marketing emails) at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide some services.

There are limited situations where we may collect, use, or disclose personal information without consent, as permitted or required by law (for example, to comply with a subpoena or enforce a legal claim).

8. Cookies & Online Tracking

Our website may use cookies, pixels, and similar technologies to:

Remember your preferences
Understand how visitors use our site
Improve performance and user experience
Support basic analytics and, where applicable, limited advertising or remarketing

You can adjust your browser settings to block or delete cookies, but this may affect how our website functions.

Where analytics or marketing tools are used, they may process data on our behalf and may be hosted outside of Canada (see Section 10 – Cross-Border Transfers).

9. No Sale of Personal Information & Third-Party Service Providers

9.1 We Do Not Sell Personal Information

Netzero Solar does not sell, rent, or trade your personal information to any third-party vendor, marketer, or unrelated organization. We consider client information strictly confidential and use it only for the purposes outlined in this Policy.

9.2 Third-Party Service Providers

We may transfer personal information to third-party service providers who perform services on our behalf, such as:

Website hosting and email services
Customer relationship management (CRM) platforms
Cloud storage and backup services
Analytics, form handling, and communication tools
Professional advisors (e.g., accountants, lawyers) where needed

These providers are only given access to the personal information they need to deliver their services and are not permitted to use it for their own purposes. We require them to protect personal information in a manner consistent with applicable privacy laws.

10. Cross-Border Transfers

Some of our service providers may be located outside of British Columbia or Canada (for example, cloud services or software providers in the United States or elsewhere). When personal information is stored or processed outside Canada, it may be subject to foreign laws and accessible to courts, law enforcement, and national security authorities in those jurisdictions.

Netzero Solar takes reasonable steps to ensure that any personal information handled outside Canada receives a level of protection comparable to that required under PIPA.

11. Limiting Use, Disclosure & Retention

We use and disclose personal information only for the purposes described in this Policy or as permitted/required by law.

We retain personal information only for as long as necessary to:

Fulfill the purposes for which it was collected
Meet legal, regulatory, or audit requirements
Protect our legitimate interests in the event of a dispute

After that time, personal information is securely destroyed, deleted, or anonymized in accordance with our retention practices.

12. Accuracy of Personal Information

We make reasonable efforts to ensure that personal information is as accurate, complete, and up-to-date as necessary for the purposes for which it is used.

You can help by informing us if your contact details or other relevant information change.

13. How We Protect Personal Information

We take appropriate physical, organizational, and technological measures to safeguard personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. These measures may include:

Restricted access to personal information on a need-to-know basis
Password-protected systems and devices
Secure cloud and data storage solutions
Staff awareness and confidentiality expectations
Secure destruction methods for records that are no longer required

No system is perfectly secure, but we are committed to maintaining a level of security appropriate to the sensitivity of the information.

14. Access & Correction Requests

You have the right to:

Request access to the personal information we hold about you
Request corrections if you believe that information is inaccurate or incomplete

To make such a request, contact our Privacy Officer in writing. We may need to verify your identity before providing access. In some cases, we may be required or permitted by law to refuse access, in which case we will explain the reasons, subject to legal restrictions.

15. Questions, Concerns & Complaints

If you have questions or concerns about this Policy or how we handle personal information, please contact our Privacy Officer:

Privacy Officer
Netzero Solar
Email: [[email protected]]
Mailing Address: [1040 Jasmine Ave – Victoria BC – V8Z 2P4 ]

We will investigate and respond to complaints in a timely manner. If you are not satisfied with our response, you may have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) or, where applicable, the Office of the Privacy Commissioner of Canada.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Effective Date” at the top of this page and, where appropriate, provide additional notice.

Your continued use of our website or services after any changes are made will signify your acceptance of the updated Policy.

17. Legal Disclaimer

This Privacy Policy is intended to describe our general privacy practices and to comply with applicable privacy laws in British Columbia and Canada. However, it is not legal advice. We strongly recommend that Netzero Solar obtain independent legal review of this Policy and our underlying practices to ensure full compliance with current laws and regulations.