TERMS & CONDITIONS

Pricing and system projections are based on the information available to our team at the time your proposal is prepared.

If a complete site assessment has not yet been completed, pricing and system design may be subject to change once additional site conditions are confirmed.

Projected energy production and savings are estimates only. Actual results may vary depending on utility rates, energy consumption, weather, shading, equipment performance, system conditions, and other factors outside of Netzero Solar's control.

Manufacturer warranties are provided directly by the applicable equipment manufacturer and are subject to that manufacturer's terms and conditions.

Netzero Solar agrees to provide the solar photovoltaic (PV) system and installation services described in the customer's signed Proposal and Contract.

Depending on the project, the scope of work may include:

• Supply of the solar modules, inverter(s), racking, electrical equipment, and other specified system components
• Professional installation and labour
• Electrical permitting
• Coordination of required inspections
• BC Hydro or applicable utility coordination
• System commissioning and energization
• Installation of system monitoring equipment where applicable
• System features, equipment, and extras specifically identified in the customer's Proposal

Only the work, equipment, and services specifically identified in the signed Contract are included.

Additional work requested by the customer, or work required due to site conditions outside the original scope, may be billed separately.

The customer is responsible for:

• Confirming that they have the legal authority to authorize installation of the solar system at the property
• Providing reasonable access to the property for site assessments, installation, inspections, commissioning, and service
• Informing Netzero Solar of any known structural, electrical, roofing, or property-related conditions that may affect the installation
• Ensuring that the roof and supporting structure are suitable for the proposed installation, subject to any assessment performed by Netzero Solar
• Providing reasonable access to internet or cellular connectivity where required for system monitoring
• Obtaining any approvals that are the customer's responsibility, including strata, landlord, municipal, or other property-specific approvals where applicable

Following installation, Netzero Solar may require reasonable access to the property to complete inspections, commissioning, utility requirements, or other project close-out activities.

The customer agrees to pay the total system price stated in the signed Proposal or Contract.

Payment Structure

Any required deposit or progress payments will be applied toward the final contract price.

The remaining balance is due according to the payment schedule outlined in the signed Contract.

Unless otherwise agreed in writing, payment must be received before final commissioning and transfer of the completed system.

Any holdbacks or payment arrangements must be specifically identified in the signed Contract.

Unless otherwise stated in writing, equipment supplied as part of the project remains the property of Netzero Solar until:

• All amounts owing under the Contract have been paid in full; and
• The system has been commissioned and the contractual conditions for transfer have been satisfied.

Until ownership has transferred, Netzero Solar reserves its rights under the Contract and applicable law in the event of non-payment.

Solar projects are often affected by conditions that cannot be fully confirmed until installation begins.

Any material change to the agreed scope of work or equipment will be addressed in accordance with the signed Contract.

Additional work requested by the customer after installation has begun may be charged at applicable time-and-material rates or quoted separately.

Equipment Substitutions & Design Adjustments

Equipment availability, supply chain conditions, manufacturer requirements, structural conditions, and electrical requirements may occasionally require adjustments to the proposed system.

Where reasonably necessary, Netzero Solar may:

• Substitute equipment with equal or higher-quality equipment
• Adjust equipment placement
• Modify system design to accommodate site conditions
• Make changes necessary to comply with applicable electrical, building, or safety requirements

Where possible, replacement equipment will be selected to maintain or improve the expected performance of the system.

In some circumstances, equipment substitutions may affect projected system production. Any significant change outside the agreed project parameters will be discussed with the customer.

These adjustments are intended to ensure that the completed system is safe, reliable, code-compliant, and appropriate for the actual conditions encountered at the property.

Cancellation by Netzero Solar

If site conditions materially differ from the assumptions used to prepare the original Proposal, or if circumstances arise that prevent the project from proceeding as originally designed, Netzero Solar may provide a revised Proposal.

The customer may accept or decline the revised Proposal.

If the customer declines a revised Proposal resulting from materially changed site conditions, the project may be cancelled in accordance with the terms of the signed Contract.

Cancellation by the Customer

If the customer cancels a project after materials have been ordered, equipment has been allocated, or project mobilization has begun, applicable restocking, administration, design, permitting, or other project costs may apply as outlined in the signed Contract.

Any cancellation charges will be determined in accordance with the customer's signed agreement and applicable law.

Failure to make payments when due constitutes a breach of the customer's payment obligations.

In the event of non-payment, Netzero Solar may exercise the rights available under the signed Contract and applicable law, which may include:

• Suspending project work or services
• Delaying commissioning
• Suspending or disabling system-related services where legally permitted
• Recovering equipment where permitted
• Pursuing outstanding amounts, legal costs, and other applicable damages

The customer remains responsible for outstanding balances and applicable costs resulting from a breach of the payment terms.

Solar installations require a suitable roof and supporting structure.

The customer is responsible for disclosing known roofing or structural issues and confirming that the property is suitable for installation.

Roof-Related Workmanship Coverage

Netzero Solar's workmanship warranty applies to workmanship associated with the solar installation as outlined in the applicable warranty terms.

Where specifically provided in the customer's agreement, workmanship coverage related to the installation may extend for 25 years or the remaining useful life of the roof, whichever is shorter.

If the customer elects to replace or re-roof the property before solar installation, Netzero Solar may assist with coordination where appropriate.

Any roofing contractor recommended or referred by Netzero Solar operates independently, and roofing work is subject to the roofing contractor's own agreement and warranty.

Netzero Solar is not responsible for pre-existing roofing defects, deterioration, structural deficiencies, or damage unrelated to our installation workmanship.

We stand behind the quality of our installation and the products we use.

Workmanship Warranty

Netzero Solar provides a 25-year workmanship warranty beginning at system commissioning, subject to the terms, conditions, limitations, and exclusions contained in the applicable Workmanship Warranty.

[View Our Workmanship Warranty →]

Product Warranties

Solar panels, inverters, batteries, racking systems, monitoring equipment, and other components may carry separate manufacturer warranties.

Manufacturer warranties are provided directly by the manufacturer and are subject to the manufacturer's terms and conditions.

Manufacturer warranties generally address defects in materials or workmanship associated with the applicable product and may have different coverage periods and conditions.

Netzero Solar will help customers understand the applicable manufacturer warranty information for the equipment installed as part of their project.

Where system monitoring is included, monitoring services are generally provided through the equipment manufacturer or applicable monitoring platform.

Monitoring requires the communication method supported by the installed equipment.

Netzero Solar is not responsible for monitoring interruptions caused by circumstances outside our reasonable control, including:

• Internet or cellular service interruptions
• Customer network or equipment issues
• Customer-installed equipment interfering with system communications
• Utility or third-party outages
• Manufacturer platform interruptions
• Other communication failures outside of Netzero Solar's control

The customer is responsible for maintaining any required internet or communication service.

If a service visit is required to restore communications due to a customer-controlled issue or equipment outside the solar system, applicable service charges may apply.

Netzero Solar is responsible for completing the permitting and electrical work included within the agreed project scope.

Where applicable, Netzero Solar will:

• Perform electrical work under the appropriate British Columbia contractor licensing requirements
• Obtain required electrical permits
• Coordinate required inspections
• Coordinate applicable utility requirements
• Install the system in accordance with applicable electrical and building codes
• Complete the commissioning process required for the project

Approval timelines may vary depending on municipalities, utilities, inspectors, permitting authorities, manufacturers, and other third parties.

Netzero Solar cannot guarantee the processing time of a third-party organization.

Customers should confirm with their home or property insurance provider that their insurance policy appropriately covers the installation and operation of a solar PV system and, where applicable, battery energy storage equipment.

Many insurance policies may provide coverage for permanently installed solar equipment; however, coverage varies between providers and policies.

We recommend contacting your insurance provider before installation to confirm that your policy provides appropriate coverage for:

• Solar panels
• Mounting and racking equipment
• Inverters
• Electrical equipment
• Battery storage systems, where applicable
• Other permanently installed energy equipment

Any changes required to the customer's insurance coverage are the responsibility of the customer and must be arranged directly with their insurance provider.

Unless otherwise stated in writing, the customer retains ownership of rebates, incentives, energy credits, tax benefits, and other applicable incentives associated with the solar or energy storage project.

Eligibility for rebates and incentives is determined by the applicable program administrator.

Netzero Solar does not guarantee eligibility, approval, or continued availability of any rebate or incentive program.

Program requirements, funding, deadlines, and eligibility criteria may change without notice.

Solar production estimates are based on available information and modelling assumptions at the time of design.

Actual production will vary depending on factors including:

• Weather and seasonal conditions
• Sunlight availability
• Shading
• Snow or debris
• System orientation and tilt
• Equipment performance
• Utility conditions
• Changes to the property
• Changes in energy consumption
• System outages or maintenance
• Other environmental or operational conditions

Projected production and savings are estimates and are not guarantees of actual energy production, utility savings, or financial return.

Netzero Solar will make reasonable efforts to complete projects within the expected timeframe.

However, delays may occur due to circumstances outside of our reasonable control, including:

• Severe weather
• Natural disasters
• Fire, flood, or other emergencies
• Equipment shortages
• Manufacturer delays
• Supply chain disruptions
• Utility delays
• Permit or inspection delays
• Labour shortages
• Government actions or regulatory changes
• Transportation disruptions
• Other circumstances beyond our reasonable control

Where such circumstances occur, project timelines may be adjusted accordingly.

The customer agrees to provide safe and reasonable access to the property throughout the project.

The customer must notify Netzero Solar of known hazards or conditions that could affect the safety of workers or equipment.

These may include:

• Structural concerns
• Electrical hazards
• Hazardous materials
• Unsafe access
• Animals
• Construction activity
• Environmental hazards
• Other known site-specific risks

Netzero Solar reserves the right to delay or suspend work where conditions are determined to be unsafe.

Additional costs resulting from unforeseen site conditions may apply where permitted under the signed Contract.

Netzero Solar will perform installation work using reasonable care and professional practices.

However, solar installation involves work on existing structures and electrical systems, and previously existing conditions may not always be visible before work begins.

Netzero Solar is not responsible for pre-existing defects or conditions that were not caused by our work.

This may include existing:

• Roof deterioration
• Structural deficiencies
• Electrical deficiencies
• Water damage
• Improper previous installations
• Code deficiencies
• Hidden damage
• Other concealed conditions

If an existing condition must be addressed before installation can safely continue, additional work may be required and may be subject to additional charges.

The customer agrees to provide accurate information necessary for the design and installation of the system.

This may include information relating to:

• Property ownership
• Electrical service
• Roof condition
• Existing electrical equipment
• Utility accounts
• Energy consumption
• Internet connectivity
• Strata or property approvals
• Other information relevant to the project

Netzero Solar relies on the information provided by the customer when preparing project proposals and designs.

The customer's signed Proposal and Contract, together with any approved change orders, warranty documents, and other project-specific documents, form the agreement between the customer and Netzero Solar.

If there is a conflict between information on this website and the customer's signed Contract, the signed Contract will govern.

Website information is provided for general informational purposes and does not modify the customer's signed agreement.

Netzero Solar may update these general website terms from time to time to reflect changes to our services, business practices, regulatory requirements, or applicable law.

The terms applicable to a specific customer project are those contained in the customer's signed agreement and applicable project documents.